Privacy policy

Privacy Policy

Effective Date: May 16, 2025
Last Updated: May 16, 2025

At Shankhkashi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We collect information to process orders, improve your shopping experience, and provide better customer support.

Personal Information You Provide

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (securely processed)
  • Messages submitted through contact forms or customer support

We do not store your complete debit or credit card details on our servers.

Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring URLs
  • Cookies and tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and delivering your orders
  • Sending order confirmations, invoices, and shipping updates
  • Responding to customer support requests
  • Improving website performance and user experience
  • Personalising product recommendations and offers
  • Sending promotional emails or newsletters (only with your consent)
  • Detecting fraud and maintaining website security
  • Complying with applicable legal obligations

We never sell, rent, or trade your personal information to third parties for independent marketing purposes.

3. Cookies & Tracking Technologies

Shankhkashi uses cookies and similar technologies to improve your browsing experience.

Types of Cookies We Use

Essential Cookies

Required for core website functions such as:

  • Shopping cart
  • User login
  • Checkout functionality

Analytics Cookies

Used to analyse website performance and visitor behaviour through services such as:

  • Google Analytics

Marketing Cookies

Help display relevant advertisements on third-party platforms.

You may disable cookies anytime through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Sharing of Information

We share customer information only when necessary and only with trusted service providers.

We May Share Information With:

Logistics & Courier Partners

To deliver your orders:

  • Name
  • Address
  • Phone number

Payment Gateways

To securely process transactions through providers such as:

  • Razorpay
  • Cashfree
  • Paytm
  • UPI providers

IT & Platform Service Providers

Including:

  • Hosting providers
  • CRM platforms
  • Email service providers

Legal Authorities

Where required by law, court orders, or to protect our legal rights.

All third-party providers are expected to maintain confidentiality and security standards.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information.

Security Measures Include:

  • SSL (Secure Socket Layer) encryption
  • Secure server infrastructure
  • Restricted access to sensitive information
  • Periodic security reviews and updates

While we take strong precautions, no online transmission method is completely secure. Users are encouraged to keep their account credentials confidential.

6. Your Rights

You have the following rights regarding your personal data:

Access

Request a copy of the personal data we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal data, subject to applicable legal obligations.

Opt-Out

Unsubscribe from marketing emails or promotional communications anytime.

Data Portability

Request your data in a machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

7. Order & Payment Information

When you place an order, we collect the necessary information required to complete the transaction and delivery process.

Payment Security

  • Payments are processed through encrypted and PCI-DSS compliant payment gateways.
  • We do not store complete debit or credit card information on our servers.

Order Records

Order history and billing information may be retained for:

  • GST compliance
  • Tax obligations
  • Accounting records
  • Legal compliance under Indian law

8. Third-Party Links

Our website may contain links to:

  • Social media platforms
  • Third-party websites
  • External payment providers

We are not responsible for the privacy practices or content of these external websites. Users are encouraged to review their privacy policies separately.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately for removal of such information.

10. Data Retention

We retain customer information only for as long as necessary to:

  • Fulfil order-related services
  • Comply with legal requirements
  • Maintain financial and tax records

Order records may be retained for up to 7 years as required under Indian tax regulations.

You may request deletion of your account data at any time by contacting us.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Legal updates
  • Technology changes
  • Service improvements
  • Operational requirements

Any major changes will be communicated through:

  • Website notifications
  • Email communication

The “Last Updated” date at the top of this page indicates the latest revision.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

Shankhkashi