Return & Refund
Return & Refund
Return & Refund Policy
Effective Date: August 8, 2026
Last Updated: August 8, 2026
At Shankh, operated by M/S D.S. Products, we strive to ensure that every product delivered to our customers is properly packed and in good condition.
This Return & Refund Policy explains the conditions under which products purchased through https://shankhkashi.com/ may be returned, replaced or refunded.
Return Eligibility & Non Returnable Products
A product may be eligible for return or replacement if:
- The wrong product has been delivered.
- The product received is damaged during transit.
- The product is defective or unusable upon delivery.
- The product is materially different from the product ordered.
- Any other return condition specifically approved by Shankh applies.
Return requests must be raised within 7 days of delivery, unless a different period is specifically mentioned on the product page.
For hygiene, safety and product-quality reasons, certain products may not be eligible for return once opened, used or tampered with.
This may include:
- Chandan
- Kumkum
- Roli
- Sindoor
- Bhasm / Bibhuti
- Gulal / Holi Colours
- Rangoli Colours
- Camphor
- Agarbatti
- Dhoop
- Havan Samagri
- Incense products
- Other consumable or personal-use Pooja products
However, if such a product is received damaged, defective, leaked, contaminated, incorrect or materially different from the product ordered, the customer should contact Shankh within the applicable return period.
The final eligibility of a return will be determined by Shankh after reviewing the customer's request and supporting evidence.
Damaged Wrong & Defective Products
If your order arrives damaged, please contact us as soon as possible.
For damaged shipments, customers may be requested to provide:
- Order number
- Clear photographs of the outer package
- Clear photographs of the damaged product
- Video or photographs of the unboxing, where available
- Description of the damage
Customers are strongly advised to record an unboxing video when opening packages containing multiple or fragile products.
The claim will be reviewed by our team before a replacement or refund is approved.
If you receive a product different from the product ordered, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photograph of the product received
- Photograph of the product packaging/label
- Description of the issue
After verification, Shankh may provide a replacement or refund, as applicable.
If a product has a manufacturing defect or is unusable upon receipt, please contact us within 7 days of delivery.
The product may be reviewed based on photographs, videos or other information provided by the customer.
If the issue is confirmed to be a manufacturing defect, Shankh may provide:
- Replacement of the product; or
- Refund of the eligible amount.
Product Variations & Return Conditions
Some Shankh products may contain natural ingredients or materials and may therefore have minor variations in:
- Colour
- Texture
- Fragrance
- Consistency
- Appearance
Such minor variations do not automatically qualify as defects or grounds for return.
For example, Chandan, Gulal, Kumkum, Roli, Bhasm and other powder-based products may show slight variations between batches.
These variations may occur due to ingredients, manufacturing processes, storage conditions and environmental factors.
Where a return is approved, the product should generally be:
- Unused
- In its original packaging
- Complete with labels and accessories, where applicable
- Accompanied by the original order details/invoice
- In the condition required by Shankh for return processing
Opened or used consumable Pooja products may not be accepted for return except where the product was received damaged, defective or incorrect.
Return Request & Approvel Process
To request a return, contact Shankh customer support with:
Order Number:
Customer Name:
Registered Mobile Number:
Product Name:
Reason for Return:
Photographs/Videos:
You may contact us through:
Email: support@shankhkashi.com
Please mention “Return Request – Order #Order Number” in the subject line of your email.
Our team will review the request and communicate the next steps.
Submitting a return request does not automatically mean that the return has been approved.
Shankh may review:
- Order details
- Product condition
- Photographs/videos
- Packaging
- Delivery information
- Reason for return
After verification, we will inform you whether the request has been approved.
Return Shipping & Replacement & Exchange
If the return is approved because:
- The wrong product was delivered;
- The product was damaged during transit; or
- The product has a confirmed manufacturing defect,
Shankh may arrange or reimburse the applicable return shipping, subject to verification.
For other types of returns, where permitted, return shipping charges may be borne by the customer.
Where appropriate and subject to product availability, Shankh may offer a replacement instead of a refund.
Replacement products will generally be shipped after the returned product or supporting evidence has been reviewed and the replacement request has been approved.
If the same product is unavailable, Shankh may offer an alternative resolution or refund, as applicable.
Product exchange may be offered only where specifically approved by Shankh.
Exchange requests may be subject to:
- Product availability
- Product condition
- Return eligibility
- Verification of the issue
Consumable and opened Pooja products generally cannot be exchanged unless the product was received damaged, defective or incorrect.
Refund Processing & Cancellation
Once a refund is approved, the eligible refund amount will generally be processed to the original payment method used for the purchase, subject to the applicable payment provider's processing timelines.
The refund amount may include the eligible product amount.
Shipping charges, convenience charges or other non-refundable charges may not be refundable unless required under applicable law or specifically approved by Shankh.
After a refund is approved by Shankh, the actual time taken for the amount to appear in your account may depend on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Other payment service provider
Shankh will initiate the eligible refund within a reasonable period after approval.
Customers may request cancellation of an order before it has been processed or shipped.
Once an order has been processed or shipped, cancellation may not be possible.
If cancellation is accepted after payment, the eligible amount will be refunded according to this Policy.
Orders that have already been delivered cannot be treated as cancellation requests and will be governed by the applicable return conditions.
If Shankh cancels an order because of:
- Product unavailability
- Technical error
- Incorrect pricing
- Payment issue
- Inventory discrepancy
- Other legitimate business reasons
and payment has already been received, the eligible amount will be refunded to the original payment method.
Failed Delivery, Non Delivery & Missing Items
If an order is returned to Shankh because of:
- Incorrect address
- Incomplete address
- Customer unavailability
- Refusal to accept delivery
- Repeated failed delivery attempts
- Incorrect contact information
the customer may contact Shankh regarding re-shipment or refund.
Additional shipping charges may apply for re-shipment.
Any refund will be subject to the applicable circumstances and deductions, where permitted.
If your order is marked as delivered but you have not received it, please contact us promptly.
We may coordinate with our logistics partner to investigate the delivery.
Customers may be required to provide order details and other information necessary to investigate the issue.
A refund or replacement will be provided where the claim is verified and approved, subject to applicable law.
Non-Returnable Conditions & Sale / Promotional Products
A return or refund may not be approved where:
- The product has been used or consumed.
- The product has been intentionally damaged.
- The product has been modified or tampered with.
- The product is returned without original packaging where packaging is required.
- The customer cannot provide sufficient order information.
- The return request is made outside the applicable return period.
- The issue is caused by improper storage or misuse.
- The product has been damaged after delivery due to customer handling.
- The product variation is a normal variation in colour, texture, fragrance or appearance.
- The product is excluded from returns for hygiene or safety reasons.
Nothing in this section limits any consumer rights that cannot legally be excluded under applicable law.
Products purchased under special sales, promotional offers, clearance offers, bundles or discounted campaigns may be subject to specific return and refund conditions displayed at the time of purchase.
Where a specific product-level return condition conflicts with this Policy, the specific condition displayed on the product or offer page will apply, subject to applicable law.
Fraudulent or Abusive Return Requests
Shankh reserves the right to investigate and reject return or refund requests that appear fraudulent, abusive or inconsistent with the order history or product condition.
Examples may include:
- Repeated false damage claims
- Returning a different product
- Intentional product damage
- Manipulation of packaging
- False delivery claims
- Misuse of promotional offers
Appropriate action may be taken in accordance with applicable law.
Policy Changes
Shankh reserves the right to update this Return & Refund Policy from time to time.
Changes may be made due to:
- Changes in applicable laws
- Changes in business operations
- Changes in products
- Changes in logistics or payment services
- Improvements to customer service
The revised Policy will be published on this page with an updated “Last Updated” date.
Contact Us & Important Information & Acceptance
For return, refund, replacement or cancellation-related queries, please contact:
Shankh / M/S D.S. Products
Website: https://shankhkashi.com/
Email: support@shankhkashi.com
Address:
D.S. Products
F-52, Ramnagar Industrial Area
Chandauli, Uttar Pradesh – 221008
India
For faster assistance, please include your Order Number, registered mobile number, product name and reason for the request.
IMPORTANT
This Return & Refund Policy should be read together with Shankh's:
- Terms & Conditions
- Privacy Policy
- Shipping Policy
- Product-specific return conditions, where applicable
By placing an order through https://shankhkashi.com/, you acknowledge and agree to the applicable terms of this Return & Refund Policy, subject to your rights under applicable law.
Shankh / M/S D.S. Products
All Rights Reserved.