Shipping & Delivery Policy
Shipping & Delivery Policy
Shipping & Delivery Policy
Effective Date:
Last Updated:
At Shankh, operated by M/S D.S. Products, we are committed to delivering our Pooja Essentials, Chandan, Herbal Gulal, Roli/Kumkum, Bhasm, Camphor, Rangoli, Agarbatti, Dhoop and other products safely and efficiently.
We offer delivery services across India and, for eligible business and bulk orders, support delivery and export requirements for customers outside India.
Shipping Coverage & Order Processing
Shankh offers delivery services across India.
Our website currently highlights Pan-India delivery for bulk orders.
For wholesale, bulk, distributor, private-label or export enquiries, customers may contact the Shankh team for applicable shipping and logistics arrangements.
Shankh products are also exported internationally, with the website highlighting markets across Asia, Europe, Africa and North America.
International shipping availability may depend on the destination country, product, order quantity, customs requirements and applicable regulations.
Orders are processed after successful payment confirmation and order verification.
Processing time may vary depending on:
- Product availability
- Order quantity
- Destination
- Payment confirmation
- Wholesale or bulk-order requirements
- Customisation or private-label requirements
- Seasonal demand
For regular retail orders, processing generally begins after successful order confirmation.
For bulk, wholesale, customised or private-label orders, processing timelines may be communicated separately.
Delivery Time, Shipping Charges & Tracking
Estimated delivery time depends on the destination, courier service and order type.
For standard domestic orders, delivery timelines may vary based on:
- Delivery location
- Courier partner
- Product availability
- Order volume
- Weather conditions
- Public holidays
- Festivals and peak seasons
- Other circumstances beyond our reasonable control
The estimated delivery timeline displayed at checkout, where applicable, should be treated as an estimate and not as a guaranteed delivery date.
Applicable shipping charges, if any, will be displayed during checkout or communicated separately for bulk/wholesale orders.
Shipping charges may vary depending on:
- Order weight
- Package dimensions
- Delivery location
- Number of products
- Shipping method
- Bulk-order quantity
- International destination
Free shipping, where offered, will be subject to the terms of the applicable promotional offer.
Where tracking is available, customers may receive shipment tracking information through the contact details provided at the time of order.
Customers should ensure that their:
- Name
- Mobile number
- Email address
- Shipping address
are accurate at the time of placing the order.
Delivery Address, Delivery Attempts & Delays
Customers are responsible for providing a complete and accurate delivery address.
The address should include, where applicable:
- Customer name
- House/Flat/Shop number
- Street/Locality
- City
- State
- PIN code
- Contact number
Shankh will not be responsible for delivery delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated delivery information provided by the customer.
Our logistics partners may make multiple delivery attempts depending on their applicable delivery procedures.
If the customer is unavailable, provides an incorrect address, refuses delivery or does not respond to the courier partner, the shipment may be returned to Shankh.
Any re-shipment may be subject to additional shipping charges.
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
- Extreme weather
- Natural disasters
- Public holidays
- Festival seasons
- Courier delays
- Transportation disruptions
- Government restrictions
- Strikes
- Operational issues
- Incorrect address information
- High-volume periods
- Other unforeseen circumstances
Shankh will make reasonable efforts to assist customers in tracking delayed shipments
Damaged Package, Missing & Incorrect Products
Customers are requested to inspect the package at the time of delivery wherever possible.
If the package appears visibly damaged, customers should:
- Take photographs of the package before opening it.
- Record an unboxing video where possible.
- Photograph the damaged product and packaging.
- Contact Shankh customer support as soon as possible.
For damaged or defective products, please refer to our Returns & Refunds Policy.
If an order is delivered with:
- A missing product;
- An incorrect product;
- A damaged product; or
- A quantity discrepancy,
please contact Shankh customer support with the order number and relevant photographs/videos.
Our team may investigate the matter with the fulfilment and logistics partners before approving a replacement or refund.
Wholesale, Bulk & Customised Orders
Shankh provides Pooja Essentials and Herbal Gulal for wholesale and bulk buyers. The website specifically highlights its services for wholesale buyers and Pan-India bulk-order delivery.
Shipping arrangements for bulk orders may differ from standard retail orders.
For bulk orders, delivery charges and estimated timelines may be determined based on:
- Quantity
- Product type
- Packaging
- Destination
- Shipment weight
- Transport method
- Customer requirements
Bulk-order customers may contact Shankh for a customised shipping quotation.
Shankh offers customisation and private-labelling services, including customised product design and packaging.
Shipping timelines for customised, private-label or specially packaged orders may differ from standard product orders.
The applicable production and delivery timeline will be communicated to the customer before or during order confirmation.
International Shipping, Export & Customs
Shankh has a global presence and states that its products are exported across Asia, Europe, Africa and North America.
International orders may be subject to:
- International shipping charges
- Customs duties
- Import taxes
- Local taxes
- Customs clearance charges
- Documentation requirements
- Import restrictions
- Destination-country regulations
Unless specifically stated otherwise, customs duties, import taxes and local charges imposed by the destination country shall be the responsibility of the customer/importer.
International delivery timelines may vary significantly depending on customs clearance and destination-country requirements.
For international shipments, the customer is responsible for ensuring that the ordered products are permitted for import into the destination country.
Shankh may provide reasonable documentation required for shipment, subject to the applicable order and destination.
However, Shankh cannot guarantee customs clearance in any particular country.
If an international shipment is delayed, held or rejected by customs because of destination-country regulations or customer-specific import requirements, Shankh may not be responsible for such delay or rejection, subject to applicable law.
Out of Stock Products & Shipping Partners
If a product becomes unavailable after an order has been placed due to an inventory discrepancy, Shankh may:
- Offer an alternative product;
- Provide an updated delivery timeline; or
- Cancel the unavailable item and process an eligible refund.
The customer will be informed where such an issue materially affects the order.
Shankh may use third-party courier, logistics and transportation providers to deliver orders.
Once a shipment is handed over to the applicable logistics partner, delivery is subject to the partner's operational processes and network.
Shankh will make reasonable efforts to assist customers with delivery-related issues.
Failed Delivery Return to Origin
An order may be returned to Shankh if delivery cannot be completed because of:
- Incorrect address
- Incomplete address
- Customer unavailability
- Customer refusal
- Incorrect phone number
- Repeated failed delivery attempts
- Other delivery-related issues attributable to the recipient
Re-shipment may be subject to additional shipping charges.
Refunds for returned shipments will be handled according to the applicable Returns & Refunds Policy.
Shipping Policy Changes
Shankh reserves the right to modify this Shipping & Delivery Policy from time to time.
Changes may be made due to:
- Changes in logistics services
- Changes in shipping partners
- Changes in applicable laws
- Changes in international shipping requirements
- Changes in business operations
- Improvements to customer service
The latest version will always be published on this page.
Contact Us
Shankh reserves the right to modify this Shipping & Delivery Policy from time to time.
Changes may be made due to:
- Changes in logistics services
- Changes in shipping partners
- Changes in applicable laws
- Changes in international shipping requirements
- Changes in business operations
- Improvements to customer service
The latest version will always be published on this page.
Important Information
This Shipping & Delivery Policy should be read together with Shankh's:
- Terms & Conditions
- Privacy Policy
- Returns & Refunds Policy
- Product-specific terms, where applicable