Privacy Policy

Effective Date: May 16, 2025
Last Updated: August 8, 2026

At Shankh, operated by M/S D.S. Products, we respect your privacy and are committed to protecting the personal information of our customers, visitors, and users.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit, browse, contact us, or purchase products through https://shankhkashi.com/ ("Website").

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. About Shankh

Shankh is a brand of M/S D.S. Products, offering Pooja and religious products including Chandan Tika, Camphor, Bibhuti Bhasm, Roli/Kumkum, Sindoor, Pooja Items, Herbal Gulal, Holi Colours, Rangoli, Instant Shine Powder, Mehendi, Alta, Havan Samagri, Agarbatti, Dhoop Cones, Incense Sticks and related products.

Our Website also provides information and services relating to wholesale orders, distribution, private labelling, customisation, and other business enquiries.

2. Information We Collect

We collect information that is necessary to provide our products, services, customer support, order processing, and website functionality.

2.1 Personal Information

When you place an order, contact us, submit an enquiry, or interact with our Website, we may collect:

Full name
Email address
Phone number
Billing address
Shipping/delivery address
Order and purchase details
Payment-related information
Messages or information submitted through contact forms
Information provided for wholesale, distribution, private-label, or customisation enquiries
Any other information voluntarily provided by you

We do not store complete debit or credit card details on our own servers. Payment transactions are processed through authorised third-party payment providers.

2.2 Automatically Collected Information

When you visit our Website, certain information may be automatically collected, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of visits
Referring URLs
Website usage information
Cookies and similar tracking technologies
Technical and connection information

This information helps us understand website usage, maintain security, and improve the performance and user experience of the Website.

3. How We Use Your Information

We may use the information collected from you for the following purposes:

To process and fulfil your orders
To arrange shipping and delivery
To send order confirmations, invoices, and shipping updates
To respond to customer enquiries and support requests
To process payments securely through authorised payment providers
To provide information about our products and services
To process wholesale, distributor, private-label, and customisation enquiries
To improve our Website, products, services, and customer experience
To personalise product recommendations and offers
To send promotional communications where you have provided appropriate consent
To detect, prevent, and address fraud, misuse, or security issues
To maintain records required for accounting, tax, and legal purposes
To comply with applicable laws, regulations, legal proceedings, or governmental requests
For other legitimate business purposes or purposes communicated to you at the time of collection

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to provide a better browsing and shopping experience.

Essential Cookies

These cookies may be required for important Website functions such as:

Shopping cart functionality
Login functionality
Checkout
Order processing
Website security

Analytics Cookies

We may use analytics services, such as Google Analytics or similar technologies, to understand:

Website traffic
Visitor behaviour
Popular pages
Website performance
User interaction with our Website

Marketing Cookies

Where applicable, marketing technologies may be used to provide more relevant advertisements and promotional content.

You can disable or manage cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

5. Sharing of Information

We may share your information only when necessary to provide our products and services, operate our Website, comply with legal requirements, or protect our legitimate interests.

5.1 Logistics and Courier Partners

To deliver your order, we may provide necessary information such as:

Customer name
Delivery address
Phone number
Order details

5.2 Payment Service Providers

Payments may be processed through third-party payment providers, including payment gateways and UPI/payment service providers.

The Website may use payment providers such as Razorpay, Cashfree, Paytm, UPI providers, or other authorised payment partners, depending on the payment options available at the time of purchase.

Payment providers process payment information according to their own privacy and security policies.

5.3 Technology and Service Providers

We may share limited information with trusted service providers that assist us with:

Website hosting
E-commerce platform services
Customer relationship management
Email services
Website analytics
Technical support
Order processing
Delivery and logistics

Such service providers receive only the information reasonably necessary to perform their services.

5.4 Legal Authorities

We may disclose information where required by:

Applicable law
Court orders
Government authorities
Law enforcement agencies
Regulatory requirements
Legal proceedings

We may also disclose information when necessary to protect the rights, property, safety, or security of Shankh, our customers, employees, or other persons.

6. Payment Information and Order Records

When you purchase products through our Website, payment information is processed through secure third-party payment providers.

We do not store complete debit or credit card information on our own servers.

Payment information may be processed by the relevant payment gateway according to its security practices, terms, and privacy policy.

You should review the privacy policy of the applicable payment provider for additional information regarding payment-data handling.

When you place an order, we may retain information relating to your:

Order number
Purchased products
Quantity
Price
Billing details
Shipping details
Payment status
Invoice information
Order history

Such records may be retained for purposes including:

Order fulfilment
Customer support
Accounting
GST and tax compliance
Financial record keeping
Fraud prevention
Legal and regulatory compliance

7. Data Security and Third-Party Services

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

Our security measures may include:

SSL/secure website encryption
Secure server infrastructure
Restricted access to personal information
Appropriate access controls
Security monitoring and updates
Reasonable technical and organisational safeguards

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Our Website may contain links or integrations with third-party websites and services, including:

Payment providers
Social media platforms
Logistics providers
Analytics services
Other external websites or resources

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of such third parties before providing their personal information.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Access

Request information regarding the personal data we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information, subject to legal, tax, accounting, or other legitimate retention requirements.

Opt-Out

Request to stop receiving non-essential promotional or marketing communications.

Data Portability

Where applicable, request your personal information in a commonly used or machine-readable format.

To exercise any applicable privacy right, please contact us using the details provided in the Contact Us section below.

9. Marketing Communications, Children's Privacy and Data Retention

If you provide appropriate consent, we may send you information regarding:

New products
Offers and discounts
Festivals and seasonal collections
Product launches
Wholesale opportunities
Company updates
Other promotional communications

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in applicable marketing emails.

Transactional communications, such as order confirmations, invoices, payment updates, and shipping notifications, may still be sent where necessary to fulfil your order or provide our services.

Our Website is not intended to knowingly collect personal information from children.

We do not knowingly request or collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Maintaining business records
Accounting and taxation
Legal and regulatory compliance
Resolving disputes
Preventing fraud or misuse

Certain transaction, accounting, and tax records may need to be retained for longer periods where required by applicable law.

10. Business Transfers and Changes to This Privacy Policy

If Shankh or M/S D.S. Products undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

We may update this Privacy Policy from time to time to reflect:

Changes in applicable laws
Changes in technology
Changes in our business operations
Changes to our Website or services
Improvements to our privacy and security practices

Any updated version will be published on this page.

The "Last Updated" date at the top of this Privacy Policy indicates when the policy was most recently revised.

Your continued use of the Website after an updated Privacy Policy is published constitutes your acknowledgement of the updated policy, subject to applicable law.

11. Contact Us and Consent

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Shankh / M/S D.S. Products

Website: https://shankhkashi.com/

Email: support@shankhkashi.com

Address:
D.S. Products
F-52, Ramnagar Industrial Area
Chandauli, Uttar Pradesh – 221008
India

Phone: +91 9511034736

For general enquiries, orders, wholesale enquiries, distribution partnerships, and customisation requirements, you may also contact the Shankh team through the Contact Us section of the Website.

By using the Shankh Website, placing an order, submitting an enquiry, or voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and disclosure of your information as described herein, subject to applicable law.

Shankh – M/S D.S. Products
Tradition. Purity. Devotion.