Terms of Use & Conditions

TERMS & CONDITIONS / TERMS OF USE

1. Introduction, General, Eligibility & Website Use

Effective Date: August 8, 2026
Last Updated: August 8, 2026

Welcome to Shankh Kashi.

The website https://shankhkashi.com/ (“Website”) is operated by M/S D.S. Products (“Shankh”, “Company”, “we”, “us” or “our”).

Shankh is engaged in the manufacture, sale, distribution and marketing of Pooja and devotional products, including but not limited to Chandan Tika, Kumkum, Roli, Sindoor, Bhasm/Bibhuti, Camphor, Herbal Gulal, Rangoli Colours, Havan Samagri, Agarbatti, Dhoop, Incense Products and other religious and festival-related products.

These Terms & Conditions (“Terms”) govern your access to and use of the Website and your purchase of products through the Website.

By accessing, browsing, registering on, or purchasing from the Website, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with any part of these Terms, please do not use the Website.

These Terms constitute an electronic record and are governed by applicable laws of India.

Shankh reserves the right to modify, update, suspend or discontinue any part of the Website, including its products, services, features, prices, content or functionality, at any time without prior notice.

You are responsible for reviewing these Terms periodically. The updated Terms will be effective once published on the Website.

Your continued use of the Website after any modification constitutes your acceptance of the revised Terms.

By using this Website, you represent that:

You are legally capable of entering into a binding agreement under applicable Indian law; or
If you are a minor, you are accessing and using the Website under the supervision and consent of your parent or legal guardian.

By placing an order through the Website, you confirm that the information provided by you is accurate and complete.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

Shankh grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Website for lawful purposes.

You agree that you will not:

Use the Website for any unlawful purpose.
Attempt to gain unauthorised access to the Website or its systems.
Copy, reproduce, modify or distribute Website content without written permission.
Use automated systems, bots or scraping tools to access Website content without permission.
Interfere with the security or operation of the Website.
Upload viruses, malicious code or harmful software.
Use another person's account or personal information without authorisation.
Attempt to misuse promotional offers, discounts or coupon codes.
Use the Website to conduct fraudulent transactions.

Shankh reserves the right to restrict or terminate access to the Website where a user violates these Terms.

2. Product Information & Product Usage

Shankh makes reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the Website are accurate.

However:

Product colours may appear slightly different depending on your device or screen settings.
Product packaging may change from time to time.
Product images may be for representation purposes.
Product dimensions, weights and quantities may have reasonable variations where applicable.
Product availability may change without prior notice.
Shankh does not guarantee that every product displayed on the Website will always be available.

For products such as Gulal, Chandan, Kumkum, Roli, Sindoor, Bhasm, Rangoli and other powder-based products, minor variations in colour, texture or fragrance may occur due to manufacturing processes, ingredients and storage conditions.

Such reasonable variations shall not necessarily be considered a product defect.

Customers are responsible for using products according to the instructions, labels and intended purpose provided with the product.

Pooja, devotional and festival products should be used appropriately and safely.

For products involving fire or heat, including:

Camphor
Agarbatti
Dhoop
Havan Samagri
Incense products

customers should keep the products away from children, flammable materials and unattended areas and follow all applicable safety instructions.

Gulal, colours and similar products should be used according to the product label and applicable usage instructions.

Shankh shall not be responsible for misuse, improper storage, unauthorised modification or use of products contrary to their intended purpose or instructions.

3. Account Registration, Orders & Transactions

Certain features of the Website may require you to create an account.

You are responsible for:

Providing accurate information.
Maintaining the confidentiality of your account credentials.
Protecting your password.
Preventing unauthorised access to your account.
Informing Shankh promptly if you suspect unauthorised access.

You are responsible for all activities conducted through your account.

Shankh reserves the right to suspend or terminate an account where fraudulent, unlawful or abusive activity is identified.

When you place an order through the Website, you agree to provide accurate:

Name
Mobile number
Email address
Billing address
Shipping address
Payment information
Other information required for order processing

Placing an order constitutes an offer by you to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

Shankh reserves the right to accept, reject, cancel or limit an order for reasons including:

Product unavailability
Pricing or listing errors
Incorrect product information
Payment failure
Suspected fraudulent activity
Incorrect shipping information
Excessive or unusual order quantities
Technical errors
Other legitimate business reasons

If an order is cancelled after payment has been received, the eligible amount will be refunded according to the applicable Refund Policy.

4. Payment Pricing Taxes & Promotions

Payments for products may be made using the payment methods displayed at checkout.

These may include:

Credit Card
Debit Card
UPI
Net Banking
Wallets
Other payment methods made available through authorised payment gateways

Payment transactions may be processed through third-party payment service providers.

Shankh does not store complete credit/debit card information on its own servers.

Payment information is handled by the applicable payment provider according to its own terms and privacy policy.

Shankh shall not be responsible for payment failures, bank declines, technical issues, unauthorised transactions or other matters arising directly from the payment service provider or banking network.

All product prices displayed on the Website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges may be displayed separately during checkout where applicable.

Shankh makes reasonable efforts to ensure pricing information is accurate.

However, technical or typographical errors may occasionally occur.

If a product is incorrectly listed at an incorrect price due to a technical or human error, Shankh reserves the right to cancel the order and notify the customer.

Where payment has already been made for a cancelled order, the eligible amount will be refunded through the applicable payment method, subject to the Refund Policy.

From time to time, Shankh may offer:

Promotional discounts
Coupon codes
Festival offers
Product bundles
Special pricing
Limited-period offers

Promotional offers may be subject to specific terms and conditions.

Unless otherwise stated:

Offers cannot be exchanged for cash.
Offers cannot be transferred.
Multiple offers may not be combined.
Shankh may modify or withdraw an offer at its discretion.

Shankh reserves the right to refuse or cancel transactions where promotional codes or offers are suspected to have been misused.

5. Shipping, Delivery, Cancellation, Return & Refund

Orders are shipped through third-party logistics and courier partners.

Delivery timelines may vary depending on:

Delivery location
Product availability
Courier service
Weather conditions
Public holidays
Festivals or peak sale periods
Natural events
Government restrictions
Other circumstances beyond reasonable control

Estimated delivery dates are indicative and are not guaranteed delivery dates.

Once the order is shipped, customers may receive tracking information where available.

Customers are responsible for providing an accurate and complete delivery address and contact number.

Shankh shall not be responsible for delivery delays or failed delivery caused by:

Incorrect address
Incomplete address
Customer unavailability
Incorrect contact information
Refusal to accept delivery
Repeated failed delivery attempts

Shipping charges, where applicable, will be displayed during checkout.

For complete details, please refer to the Shipping Policy published on the Website.

Order cancellation shall be governed by the applicable Cancellation / Return & Refund Policy available on the Website.

Depending on the order status, cancellation may not be possible after the order has been processed or shipped.

If cancellation is permitted and payment has already been received, the eligible refund will be processed according to the applicable Refund Policy.

Returns and refunds are governed by Shankh's Return & Refund Policy available on the Website.

Customers should review the Return & Refund Policy before placing an order.

Depending on the product and circumstances, returns may be subject to conditions relating to:

Product condition
Packaging
Proof of purchase
Damage during delivery
Incorrect product received
Manufacturing defect
Return request timeline

Products returned without complying with the applicable return conditions may not be accepted.

If you receive a damaged, defective or incorrect product, you should contact Shankh customer support within the period specified in the applicable Return & Refund Policy.

Where appropriate, customers may be required to provide:

Order number
Photographs/videos of the package
Photographs of the product
Unboxing video, where applicable
Description of the issue

Shankh may review the claim and determine the appropriate resolution in accordance with its Return & Refund Policy.

6. Third Party Services, Websites Content & Intellectual Property

The Website may contain links, integrations or services provided by third parties, including:

Payment gateways
Courier/logistics providers
Analytics services
Social media platforms
Marketing services
Other third-party service providers

Shankh does not control the policies or practices of independent third parties.

Your use of third-party services may be subject to their respective terms and privacy policies.

Shankh shall not be responsible for the acts, omissions, content, policies or services of independent third parties, except to the extent required by applicable law.

All content displayed on the Website, including:

Text
Product descriptions
Product photographs
Graphics
Logos
Videos
Designs
Icons
Website layout
Product information
Marketing materials

is provided for informational and commercial purposes.

Shankh makes reasonable efforts to maintain accurate information but does not guarantee that all Website content will always be complete, current or error-free.

Shankh reserves the right to correct errors, update information or modify Website content at any time.

All intellectual property appearing on the Website, including the Shankh name, logo, trademarks, product images, graphics, text, designs, photographs, videos, website layout and other original content, belongs to Shankh/M/S D.S. Products or its respective licensors, unless otherwise stated.

You may not, without prior written permission:

Copy Website content.
Reproduce product photographs.
Download or commercially use images.
Modify or create derivative works.
Republish Website content.
Use the Shankh trademark or logo.
Sell or redistribute Website content.
Use Website content for commercial purposes.

Unauthorised use of Website content may constitute an infringement of applicable intellectual property laws.

7. User Content, User Conduct, Privacy & Confidentiality

If the Website permits customers to submit:

Reviews
Ratings
Feedback
Photographs
Comments
Testimonials

you agree that such content must be truthful and lawful.

You must not submit content that:

Is defamatory or abusive.
Contains obscene or unlawful material.
Infringes third-party intellectual property rights.
Contains personal information of another person without permission.
Contains malicious code.
Is misleading or fraudulent.

By voluntarily submitting content to the Website, you grant Shankh a non-exclusive right to use, reproduce, display or publish such content for legitimate business, promotional or customer-service purposes, subject to applicable law.

Users shall not use the Website to:

Commit fraud.
Violate applicable laws.
Harass or threaten others.
Upload malicious software.
Infringe intellectual property rights.
Attempt unauthorised access.
Interfere with Website operations.
Misuse customer accounts.
Submit false or misleading information.
Conduct unauthorised commercial activities.
Scrape or copy Website information for commercial use.
Circumvent Website security measures.

Shankh may restrict access or take other appropriate action where unlawful or abusive activity is identified.

Your use of the Website is also governed by our Privacy Policy.

The Privacy Policy explains how Shankh collects, uses, stores and processes personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

Shankh takes reasonable measures to protect personal and confidential information provided by customers.

However, information transmitted through the Internet cannot be guaranteed to be completely secure.

You acknowledge that you provide information through the Website at your own risk, subject to the protections and rights provided under applicable law and our Privacy Policy.

8. Disclaimer Limitations of Liability & Force Majeure

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as is” basis.

Shankh does not guarantee that:

The Website will always be available.
The Website will always operate without interruption.
The Website will be completely error-free.
All information will always be current or accurate.
The Website will be free from viruses or other harmful components.

Nothing in these Terms excludes any consumer rights or statutory protections that cannot legally be excluded under applicable law.

To the maximum extent permitted by applicable law, Shankh shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or products, except where such liability cannot legally be excluded.

Shankh's liability in relation to a particular transaction shall, to the extent legally permissible, be limited to the amount actually paid by the customer for the relevant product or transaction.

Nothing in these Terms shall exclude liability that cannot legally be excluded or limited under applicable law.

Shankh shall not be responsible for delays, interruptions or failure to perform obligations caused by circumstances beyond its reasonable control, including:

Natural disasters
Flood
Fire
Earthquake
Epidemic or pandemic
Government restrictions
War
Civil disturbance
Strikes
Transportation disruption
Internet or telecommunications failure
Cyber incidents
Power outages
Courier or logistics disruptions
Other unforeseen circumstances

Where reasonably possible, Shankh will take appropriate steps to minimise the impact of such events.

9. Indemnification, Termination, Serverability & Waiver

You agree to indemnify and hold harmless Shankh, M/S D.S. Products, its owners, employees, representatives, service providers and affiliates from claims, losses, liabilities, damages, costs or expenses arising from:

Your violation of these Terms.
Your misuse of the Website.
Your violation of applicable law.
Your infringement of third-party rights.
Fraudulent or unauthorised activity conducted through your account.
Information or content submitted by you that violates applicable law or third-party rights.

This provision shall apply to the extent permitted by applicable law.

Shankh may suspend or terminate your access to the Website where:

You violate these Terms.
You engage in fraudulent activity.
You misuse the Website.
You attempt unauthorised access.
You violate applicable law.
Such action is necessary to protect the Website, Company or other users.

Termination or suspension will not affect rights or obligations that accrued before termination.

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Failure by Shankh to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

10. Governing Law & Grievance Redressal

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute relating to the Website, products or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable registered/business location of M/S D.S. Products, subject to applicable law.

If you have any complaint, concern, dispute or grievance relating to:

Products
Orders
Payments
Delivery
Returns
Refunds
Website usage
Privacy
Any other service provided through the Website

you may contact Shankh through the contact details published on the Website.

We will make reasonable efforts to acknowledge and resolve customer grievances within the timelines prescribed under applicable Indian laws and regulations.

Customer Support

Shankh / M/S D.S. Products

Website: https://shankhkashi.com/

Email: support@shankhkashi.com

For the latest customer-care contact number and operating hours, please refer to the Contact Us section of the Website.

11. Changes to These Terms Contact Us & Acceptance

Shankh reserves the right to revise these Terms from time to time.

Changes may be made due to:

Changes in applicable laws
Changes in business operations
Changes to Website functionality
Changes to products or services
Improvements to customer experience
Security or operational requirements

The revised Terms will be published on this page with an updated “Last Updated” date.

Your continued use of the Website following publication of revised Terms constitutes acceptance of those changes, subject to applicable law.

For questions regarding these Terms & Conditions, products, orders, returns, refunds or other Website-related matters, please contact:

Shankh
M/S D.S. Products

Website: https://shankhkashi.com/

Email: support@shankhkashi.com

Address:
D.S. Products
F-52, Ramnagar Industrial Area
Chandauli, Uttar Pradesh – 221008
India

Acceptance

By accessing, browsing or purchasing products through https://shankhkashi.com/, you acknowledge that you have read, understood and agreed to these Terms & Conditions / Terms of Use.